Members can't join a discussion

If members can't join a discussion, it's likely these are the errors:

  • "We can't find this Group or Topic" error: The Topic or Group may be hidden. For members to join the discussion, Group leads will need to change the Topic or Group status to Active.

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  • "Brand New Group" error: The Group doesn't have any members or Topics yet. For members to join the discussion, Group leads will need to add members or Topics to the Group.

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Activating a Group

  1. Go to your Lead Dashboard at admin.flipgrid.com.
  2. In your Dashboard, select the Group tabs mceclip6.png
  3. Click on More Options mceclip2.pngon the inactive group and choose Edit Group mceclip3.png
  4. Click on Settings mceclip4.png
  5. Go to the privacy section and toggle it from Hidden to Active

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Activating a Topic

  1. Go to your Lead Dashboard at admin.flipgrid.com.
  2. In your Dashboard, select the Topic tab mceclip7.png
  3. Find your inactive topic. Change the status from Hidden to Active

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