Members can't join a group or topic

When a member can’t join a discussion, it’s most likely because of one of the following errors:

• "We can't find this Group or Topic" error: The group or topic may be hidden. For members to join the discussion, leads must change the group or topic status to “Active.”
• "Email or email domain _____ is not allowed to join" error: The group or topic has a setting turned on that restricts who and how members can join.
  • Learn how to edit your group's settings.
  • Learn how to edit your topic's settings.
• "Brand New Group" error: The group doesn't have any members or topics yet. For members to join the discussion, leads must add members or topics to the group.
• Member gets "isn't eligible for an account" error: If a member gets this error, make sure they try to open Flipgrid at my.flipgrid.com. This happens when they're only eligible for a member account and try to sign in through a URL meant for leads instead of joining a group as a member.
  • Note: If you're a lead and repeatedly get this error message, contact our Support team here.

How to activate a Group

How to activate a Topic

Important: You're only able to activate a topic on Flipgrid on web.

1. Go to admin.flipgrid.com.
2. In the top left, click Topics .
   • You can also select the group > the topic.
3. Near the top right, click More > Edit topic .
4. Next to "Edit topic," click Settings .
5. Under "Topic status," click the down arrow .
6. Select Active.
7. Click Save changes.

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