If you are having trouble with our Bitmoji integration, here are steps to our most common issues

What account is needed to use Bitmoji with Flipgrid?

You will need to have a Snapchat account to use Bitmoji on Flipgrid. There are two options to create an Bitmoji avatar on your Snapchat account: 

1. Option 1 - Create an avatar in Snapchat

2. Option 2 - Connect Snapchat Bitmoji

Option 1 - Create an avatar in Snapchat

1. Create a Snapchat account if you haven't already done so

2. Select the profile icon on the upper left corner

3. Choose Create My Avatar

profile_settings__2_.jpeg

4. If you don't have the Bitmoji app installed on your mobile, you will be prompted to create your avatar. Continue making your avatar

Get_Started.jpg

5. Once you've created your avatar, you can connect your Snapchat account to Flipgrid. Here is how.

 

Option 2 - Connect Snapchat and Bitmoji

1. Create a Snapchat account if you haven't already done so

2.  Select the profile icon on the upper left corner

3. Choose Create My Avatar

4. If you have the Bitmoji app installed, you will be asked to connect. Select Agree and Connect

Connect_Bitmoji_and_Snapchat__2_.jpeg

5. A success message will appear

bitmoji_linked__3_.jpeg

5. Once you have linked the apps, you can connect your Snapchat account to Flipgrid. Here is how.

 

Error Message: My Bitmoji avatar is not appearing on my profile

You followed the steps to connect your Snapchat account in order to generate your Bitmoji avatar but you've run into the following error message:

 

bitmoji_error__2_.png

Troubleshooting #1:

Make sure you have enable the Bitmoji avatar when connecting Snapchat to Flipgrid. 

noavataractivate.png

 

Troubleshooting #2:  

1. Go to your Snapchat app

2. Select the profile icon on the top left corner

3. Scroll to the Bitmoji section

4. Make sure you have an avatar linked. You will be prompted to either make an avatar or connect your Bitmoji app if you have it installed on your mobile. 

profile_settings__2_.jpeg

5. You will be able to see the following options if you have successfully created an avatar

avatar_linked__2_.jpeg

6. Go back to Flipgrid and select Retry on the error modal 

 

I have a Bitmoji account but it won't sign me in

If you received the following error message it means you have tried logging in with an account that Snapchat does not recognize. Please note that Bitmoji email accounts are not recognized when used to sign in on the Snapchat login. Please create a Snapchat account and then connect your Bitmoji account to create an Bitmoji avatar on Flipgrid. 

cannotfindusersnapchat.png

The Snapchat Login Won't Appear?

If you've run into the issue on iOS where you don't see the Snapchat login screen after you select "Connect to Bitmoji" then please try toggling off "Block Pop-ups" in your iOS settings. 

Try these steps:

1. Go to your Settings 

2. Select the Safari app

3. Under General, toggle off "Block Pop-ups"

settings.png

4. Go back to your browser and tap your profile image if you are setting up your Bitmoji profile. Or the Bitmoji Media icon if you are setting up a Topic Media.

5. Select Connect to Bitmoji.

6. A modal will appear asking if you would like to open a pop-up window. Select Allow

snapchatAllow.jpg

7. A new tab will appear with the Snapchat Login! 

snapchat.jpg

Related Articles


Was this article helpful?
Have more questions? Contact Support