If you are seeing a message saying to allow Camera/Microphone access, there are a number of settings to check for Windows, Device, and Browsers. Please follow the steps below.
Are you seeing a black or "loading" image? View this Camera Help article instead.
Windows computers have a system setting that allows applications to access your camera and microphone. Please follow these steps to enable access:
- Open Windows Settings
- Select Privacy
- Select Camera
- Locate the toggle "Allow apps to access your camera" and set to "On"
- Scroll down and ensure your browser of choice has individual permission to access your camera
- Repeat this process for the Microphone setting
Each PC device may also have specific camera settings to review
If you continue having issues after checking these permissions, please try another browser to see if the issue persists. Below are support articles for your preferred browser: