Chrome is one of our preferred browsers for PCs, Macs, and Chromebooks because it has the latest recording technology. If Chrome won't allow access to your camera or microphone, there are a few things to check.
Troubleshooting Chrome Camera/Microphone Access
- Make sure your browser has given Flipgrid permission to access your camera and microphone. You can do this by going to chrome://settings/content/camera and chrome://settings/content/microphone to check that Flipgrid is allowed.
- Log out of the Topic or Group by clicking the button in the upper-right corner of the Flipgrid page and re-join the discussion.
- Ensure that any browser extensions aren't interfering with the camera by opening the Flipgrid camera in an Incognito/Private browser window
- Update to the latest version of Chrome browser: Google Chrome
- Is Flipgrid embedded into another webpage? If so, please go directly to flipgrid.com and enter your Join Code. Embedded Topics can cause issues loading the Flipgrid camera.
- Force quit the browser and try again (hold Command + Q on Mac, Alt+F4 on PC, close ALL windows on Chromebooks). You can also restart your device and try again.
If your Chromebook is a school managed device, please have your school IT confirm camera and microphone access is allowed in the Google Chrome Active Directory policy.
Schools that manage devices will also need to check the settings for displaying of 3D content:
- Device Management > Chrome > Settings > User & Browser Settings > Content). Confirm that "Always allow display of 3D Content?" is checked