Chrome and the new Microsoft Edge are the preferred browsers for Flipgrid. If you need camera access help, check out the PC and Mac specific articles.
Below are the recommended steps for any issues you're experience on Chrome:
- Confirm what version of the browser you are using. You can do this by copy/pasting into your Chrome address bar chrome://settings/help
- Close any other tabs or other applications. Another website or application in the background may be causing issues.
- Try using an incognito window to record on Flipgrid. This will be helpful to make sure there aren't any Chrome extensions causing issues.
- Check another browser to see if the issue persists. This helps us check if it's a system-wide issue or a browser specific issue. Chrome is our preferred browser but trying this will be helpful.
- Restart your device and try again
Still having issues? Check out the PC and Mac specific articles for camera access. Otherwise, contact support and confirm you follow these steps by including the help article link.