If the integration isn't working, and it's difficult to determine what went wrong with the installation, we recommend deleting the integration and starting from scratch - it won't take long!
- Open your Canvas Course, as the teacher
- Click Settings on the left, and then select Apps at the top
- Click View App Configurations, to the right of the 'External Apps' heading
- Click the settings cogwheel for each instance of 'Flipgrid' in the list, and click Delete
You won't lose any Canvas content with this process, and any Flipgrid videos that had been recorded will still remain on your Flipgrid account. You will, however, lose the opportunity to grade those submissions on SpeedGrader.
Once this is complete, please integrate Flipgrid into Canvas again by following our detailed guide closely.
If there's no option to delete the configuration:
Someone else - e.g. your IT department, administrator, or school district - installed the integration for you, which is also why you're experiencing issues as the technology only works when individual educators install the integration themselves. Please contact the person that installed the integration, and ask them to remove it for you.