Send feedback or receive support

Our Flipgrid team is only a message away. You're always able to send feedback on any of our features or send us a message to receive support.

How to send feedback  

We use your feedback to improve our product. While we don't respond to this feedback, you can always get in touch with us by following the steps to receive support instead.

In product

Important: This is currently available for leads on web only. 

  1. Go to admin.flipgrid.com. 
  2. At the top right, click your Profile photo bubble > Give feedback. 
  3. Describe your feedback. 
  4. From the dropdown, select the feature related to your feedback. 
  5. Click Submit. 
In our Help Center
  1. Go to the Flipgrid Help Center 
  2. Click on an article. 
  3. To submit feedback, scroll to the bottom of the article and under “Was this article helpful,” click: 
    • Yes: If you found the article helpful.
    • No: If you didn’t find the article helpful. 
      • When you click "No," you'll find a form with specific questions on how we can improve the article or any other aspects of Flipgrid.


How to receive support
 

To get in touch with our Support team, click on any article in our Help Center:

  1. Go to the Flipgrid Help Center 
  2. Click on an article.
  3. Scroll to the bottom of the article, and next to “Have more questions?” click Contact Support. 
  4. Enter your name, email, select an item from the dropdown options, and include a description of your issue.  
  5. Include the join code or link that relates to your issue.  
    • Note: If you don’t have one, enter “No link.” 
  6. Include any screenshots or files that show your issue. 
  7. Click Submit. 

 


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